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Annual Maintenance Contract

Annual Maintenance Contract

Let Cadvil handle your IT Support and maintenance services with the managed IT services system that helps monitor your IT infrastructure and allows your business to run seamlessly while preventing issues through the predicative and proactive support functionalities.

We ensure every AMC client receives the fastest response time through our transparent portal that monitors every activity throughout the engagement. With our IT Annual Maintenance Contracts in Dubai and the UAE, you will enjoy your own customized system giving you full visibility over your requests, infrastructure as well as all IT Assets covered by your AMC agreement.

This managed services IT AMC grants you 24/7 access to a team of highly trained IT professionals.

Features & Services

IT AMC On-Site Engineer Support

  • IT Emergency visit
  • Monthly / Weekly Regular Maintenance Visits to Check Health of IT peripherals
  • IT on-call visit if problem not solved remotely.

Remote IT AMC Support

  • Remote Support by help desk tool, Ticketing tool, and Email & Telephone
  • Unlimited remote support
  • Remote Support of all IT peripherals
  • Remote Consulting and Training

IT Systems Support

  • Desktops support
  • IT security tightening
  • Health management
  • Emails management
  • Peripheral Devices support
  • Router & Switches management
  • VPN & Firewall administration
  • Mobile Devices management
  • Cloud Solutions
  • Phone System (PBX)
  • CCTV & Biometric
  • Server Backup & Restore and others

Additional IT AMC Support Services

  • Regular IT infrastructure audit
  • 24/7 Server and Network monitoring (capacity and performance)
  • DR & Continuity planning
  • IT Products Procurement and Supply
  • Dedicated On-site Engineer
  • Dedicated Account Manager
  • IT Outsourcing
  • IT Security Awareness Programs

IT Maintenance Core Features

IT Visit*

Unlimited call support

Unlimited remote support

Unlimited chat support

Dedicated IT Engineer

IT Audits

Preventive Maintenance

IT Awareness Training