The true success of any organization lies in the satisfaction of their customers. Be it internal or external…
- A Help Desk Software tool is an absolute must for a business or an enterprise and should be one of the first things they should invest in.
- All the complicated processes become simpler, and it saves a lot of time and resources, making the business efficient.
- Support all your internal and external customers.
- An IT organization’s help desk ticketing system acts as a single point of contact between the organization and the business unit for IT incident reports or services requests.
- Ticketing system also plays a role in record-keeping, enabling IT organizations to gather and retain data about the customer service activities of IT service and support agents that can be used to drive business process improvement.
Why Radi !!
- A simple yet practical helpdesk system.
- User-friendly design of Radi makes user adoption faster.
Everything Is Centralized In One Place
Radi act as a central location from which agents can manage all of their service requests.
Radi gives organizations the ability to identify the most urgent & important issues and act against them before they impacts business revenue
Better Customer & User Experience
The ability for agents to directly & proactively communicate with users helps manage expectations during the support process and enhance the overall customer experience
Drives Staff Development & Training
These statistics can be used to hold staff accountable for their results and performance. Also use data for staff development and training exercises meant to drive performance improvement.
Automation can be used to deliver basic services to the user and data from the Radi is also tracked automatically.
Data and reporting are among the most important benefits of Radi. With the data collected, managers can discover many interesting details about the organization and processes and systems implemented.
Main Features –basic
Dashboard & Analytics
Admin, Agent & User Login
Feature List –basic
- Ticketing System
- Service Desk
- Admin, Operator / Agent Login
- Multiple Support Teams
- Customer / Employee Login
- Multiple Companies for service providers
- Company category option for future analytics
- Masters to manage categories
- Assign categories to companies
- Knowledge Base for customers & Agents
- Support Contracts with validity checking
- Auto ticket assignment option
- Manage Email Templates
- SLA (Service Level Agreement) Management
- Statistics & Reports
- Credential Vault feature for better security
- Single Sign-on feature with Office 365 & Google
- Reply via email option
- Integrate with Transactional mail service for better email delivery
- Normal & Super user feature
- Support contracts with max ticket allowed per customer
and more on the way….
Feature List –advanced
All the features of basic +
- Antivirus scanning for attachments
- Oracle Database
- Asset management
- Auto asset discovery from windows PCs
- Completely customizable as per company process
- Integration with HR system for employee access
- Advanced Workflow
- Integration with ERP system
- Advanced Notification engine with Oracle CQN
- Software & Process service request
- Advanced SLA management
- Multi-geography ready
- Pay once and use for lifetime without any restrictions.
- AMC after 6 Months of purchasing the license
- Install in your server and you can manage it 100%
- Direct access to database for internal integrations
- Direct access to database for extra reporting
- No restriction on storage
- Connect with your own email service
*Allows customization as value added service
Ready To Go !!
- Go live in 5 working days
- Training to IT Team
- Train the trainer for end users
- Category & User migration
- Initial configurations